Refund Policy

Payments for subscriptions, plans, credits, add-ons, and any other paid Nepse Edge products or services are final and non-refundable. We do not provide full, partial, or prorated refunds for unused time, unused credits, accidental purchases, changes of mind, or failure to use the service.

You may cancel a recurring subscription before its next renewal. Cancellation prevents future renewal charges but does not refund the current billing period. You may continue using paid features until the end of the period already paid for, unless access is suspended or terminated under our Terms of Service.

If you believe you were charged more than once for the same purchase, or that a charge was made without your authorization, contact us promptly. We will review the payment record and correct confirmed billing errors. This does not create a general right to a refund.

Temporary interruptions, delayed data, third-party outages, feature changes, or device and connectivity problems do not qualify for a refund. If a confirmed technical issue prevents delivery of a purchase, we may restore access, replace affected credits, or provide another remedy at our discretion.

Nothing in this policy limits any refund, cancellation, or consumer right that cannot legally be excluded. Where applicable law requires a refund, we will provide it as required.

For questions about a charge, email info@nepseedge.com with your account email, transaction reference, payment date, and a brief description of the issue.